:root{--page:#f3f5f0;--surface:#fff;--ink:#20342c;--muted:#6d7c73;--line:#dfe6df;--green:#28543e;--light:#eaf2e7;--gold:#a17a35;--danger:#a63e37;--shadow:0 8px 26px #20342c08;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;color:var(--ink);background:var(--page);font-synthesis:none}
*{box-sizing:border-box}body{margin:0;min-width:320px;font-size:14px;line-height:1.6}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}a{color:inherit;text-decoration:none}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #bc964d;outline-offset:3px}[hidden]{display:none!important}h1,h2,h3,p{margin-top:0}h1{font-size:29px;line-height:1.3;font-weight:650;letter-spacing:.02em;margin-bottom:12px}h2{font-size:19px;line-height:1.5;margin-bottom:8px}h3{font-size:16px;margin-bottom:8px}.eyebrow{font-size:11px;font-weight:600;letter-spacing:.14em;color:var(--muted);margin-bottom:9px}small{font-size:12px}.muted{color:var(--muted)}.mono{font-variant-numeric:tabular-nums}
.admin-shell{display:flex;min-height:100dvh}.sidebar{width:226px;position:fixed;inset:0 auto 0 0;background:#1e382c;color:#eaf1e9;padding:30px 18px 22px;display:flex;flex-direction:column;z-index:20;overflow:auto}.brand{display:flex;gap:12px;align-items:center;padding:0 10px 30px;font-size:17px;font-weight:650;letter-spacing:.04em}.brand small{display:block;font-weight:400;font-size:11px;color:#b2c6b5;margin-top:2px;letter-spacing:.12em}.brand-mark{height:42px;width:42px;border:1px solid #82967b;border-radius:12px;display:grid;place-items:center;font:italic 20px Georgia,serif;color:#e7d6a5;flex:none}.sidebar nav{display:flex;flex-direction:column;gap:5px}.sidebar nav>a{display:flex;align-items:center;gap:13px;padding:11px 16px;border-radius:8px;color:#bdcebf;transition:background .15s,color .15s}.sidebar nav>a:hover{background:#ffffff0a;color:#fff}.sidebar nav>a[aria-current="page"]{background:#e5eddd;color:#203b2c;font-weight:600;box-shadow:0 2px 5px #0001}.nav-icon{width:18px;text-align:center;font-size:18px;line-height:1}.nav-section{font-size:10px;color:#91ab97;letter-spacing:.1em;margin:21px 16px 6px}.sidebar-footer{margin-top:auto;padding:40px 10px 0;color:#c2d2c2;font-size:11px}.sidebar-footer p{font-size:10px;color:#91ab97;line-height:1.8;margin:9px 0 0}.status-dot{display:inline-block;width:5px;height:5px;margin-right:5px;background:#b9d39d;border-radius:50%}.mobile-menu{display:none}.workspace{width:calc(100% - 226px);margin-left:226px;min-width:0}.topbar{height:82px;border-bottom:1px solid var(--line);background:#ffffffa8;display:flex;justify-content:space-between;align-items:center;gap:20px;padding:0 38px}.topbar-label{font-size:12px;color:var(--muted)}.topbar-label>span:first-child{margin:0 12px;color:#b0bdb1}.topbar-actions{display:flex;align-items:center;gap:22px;font-size:12px}.topbar-actions>a{color:var(--green)}.account-pill{display:flex;align-items:center;gap:8px}.account-pill small{color:var(--muted);font-size:10px}.avatar{display:grid;place-items:center;background:#e6ebde;border:1px solid #d9e1d1;border-radius:50%;width:29px;height:29px;font-weight:600;color:#496244}.text-button{border:0;padding:4px;background:none;color:var(--muted);white-space:nowrap}.workspace-body{max-width:1440px;padding:36px 38px 24px;margin:auto}.page-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:26px}.page-heading p:last-child{color:var(--muted);font-size:13px;margin-bottom:0}.refresh{margin-top:20px}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:38px;padding:8px 16px;border:1px solid var(--line);border-radius:7px;background:var(--surface);color:var(--ink);font-weight:500;font-size:13px;white-space:nowrap}.button:hover{background:#f4f7f0;border-color:#b6c5b4}.button.primary{background:var(--green);border-color:var(--green);color:#fff}.button.primary:hover{background:#1f4530}.button.danger{background:#fff5f3;color:var(--danger);border-color:#eac2bb}.button.danger:hover{background:#fbe7e3}.button.compact{min-height:31px;padding:5px 10px;font-size:12px}.button.subtle{background:transparent}.button.link-button{background:none;border-color:transparent;color:var(--green);padding:5px 8px}.notice{background:#edf4e8;border:1px solid #c3d5b8;border-radius:8px;color:#34502e;padding:12px 16px;margin-bottom:20px;overflow-wrap:anywhere}.notice.error{background:#fff3ef;border-color:#edc5b9;color:#933c2c}.workspace-footer{font-size:11px;color:#819084;margin-top:32px;padding:18px 0 0;border-top:1px solid var(--line)}
.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:21px 22px;box-shadow:var(--shadow)}.stat-card.accent{background:#eef3e7;border-color:#d5dfc9}.stat-label{color:var(--muted);font-size:12px;display:flex;align-items:center;justify-content:space-between}.stat-mark{color:#9bab95;font-size:18px}.stat-number{font-size:34px;font-weight:650;font-variant-numeric:tabular-nums;letter-spacing:-.02em;margin:11px 0 3px;line-height:1.25}.stat-note{font-size:11px;color:var(--muted)}.overview-grid{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(0,1fr);gap:22px}.panel{background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);overflow:hidden}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:20px 22px;border-bottom:1px solid var(--line)}.panel-head h2{font-size:16px;margin:0}.panel-head p{font-size:12px;color:var(--muted);margin:4px 0 0}.panel-body{padding:22px}.work-row{display:flex;gap:16px;align-items:center;padding:19px 0;border-bottom:1px solid #edf0e9}.work-row:last-child{border-bottom:0;padding-bottom:0}.work-row:first-child{padding-top:0}.work-symbol{width:42px;height:42px;flex:none;display:grid;place-items:center;background:#edf2e8;color:#567145;border-radius:10px;font-size:20px}.work-copy{flex:1;min-width:0}.work-copy b{font-size:14px;display:block}.work-copy p{color:var(--muted);font-size:12px;margin:4px 0 0}.scope-list{padding:0;list-style:none;margin:0}.scope-list li{padding:11px 0;border-bottom:1px solid #edf0e9;display:flex;gap:12px;font-size:12px}.scope-list li:first-child{padding-top:0}.scope-list li:last-child{border:0;padding-bottom:0}.scope-list strong{display:block;font-size:13px;font-weight:550;color:var(--ink);margin-bottom:4px}.scope-list p{color:var(--muted);margin:0}.scope-dot{width:7px;height:7px;border-radius:50%;background:#a8bb8d;margin-top:7px;flex:none}.empty{padding:44px 22px;text-align:center;color:var(--muted)}.empty-icon{width:50px;height:50px;border:1px solid var(--line);border-radius:50%;display:grid;place-items:center;margin:0 auto 12px;font-size:22px;color:#95a585}.empty h3{color:#50674f;font-size:15px;margin:0 0 7px}.empty p{font-size:12px;margin:0}.loading{padding:58px 20px;text-align:center;color:var(--muted)}.spinner{display:inline-block;width:17px;height:17px;border:2px solid #d6ded0;border-top-color:#557244;border-radius:50%;animation:spin .8s linear infinite;vertical-align:middle;margin-right:9px}@keyframes spin{to{transform:rotate(360deg)}}
.filter-bar{display:flex;flex-wrap:wrap;gap:12px;align-items:end;margin-bottom:20px;background:#fff;padding:18px 20px;border:1px solid var(--line);border-radius:11px}.filter-field{display:flex;flex-direction:column;gap:5px;min-width:120px}.filter-field.search{flex:1;min-width:180px}.filter-field label{font-size:11px;color:var(--muted)}input,select,textarea{border:1px solid #cbd6c9;border-radius:6px;background:#fff;padding:9px 11px;color:var(--ink);font-size:14px;max-width:100%}input::placeholder,textarea::placeholder{color:#8c978c}textarea{width:100%;resize:vertical;min-height:100px;line-height:1.7}input:disabled,select:disabled{background:#f1f4ee;color:#8a958a}.table-scroll{overflow-x:auto}.data-table{width:100%;border-collapse:collapse;font-size:13px;white-space:nowrap}.data-table th{text-align:left;font-size:11px;font-weight:500;letter-spacing:.03em;color:#7b897c;background:#f8faf5;padding:13px 20px;border-bottom:1px solid var(--line)}.data-table td{padding:16px 20px;border-bottom:1px solid #edf1e8;vertical-align:middle}.data-table tbody tr:last-child td{border-bottom:0}.data-table tbody tr:hover{background:#fcfdf9}.user-cell{display:flex;gap:11px;align-items:center}.user-cell strong{display:block;font-weight:600;max-width:200px;overflow:hidden;text-overflow:ellipsis}.user-cell small{color:#8c988c;font-size:10px;display:block}.row-actions{display:flex;gap:8px;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;gap:5px;font-size:11px;padding:3px 9px;border-radius:5px;white-space:nowrap;line-height:1.7;background:#eff2eb;color:#6d7c61}.badge.owner{color:#8b6b29;background:#f5eedc}.badge.admin{color:#477450;background:#eaf3e9}.badge.active,.badge.resolved{background:#eaf3e9;color:#4b7451}.badge.disabled,.badge.closed,.badge.removed{color:#a26053;background:#f8eeea}.badge.pending{color:#946d31;background:#f7efdf}.badge.processing{color:#4d7090;background:#ebf1f6}.badge.unread{color:#3f6b4a;background:#dcebd9}.table-title{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line);gap:10px}.table-title h2{font-size:15px;margin:0}.table-title span{color:var(--muted);font-size:12px}.pagination{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:15px 20px;border-top:1px solid var(--line);color:var(--muted);font-size:12px}.pagination .page-buttons{display:flex;gap:8px;align-items:center}.content-list{padding:0 22px}.content-card{padding:22px 0;border-bottom:1px solid #e9eee5}.content-card:last-child{border-bottom:0}.content-meta{display:flex;justify-content:space-between;gap:10px;align-items:center;font-size:11px;color:var(--muted);margin-bottom:12px}.content-meta-left{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.content-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.9;margin:0 0 14px;color:#3c4f3f}.content-text.clamp{display:-webkit-box;-webkit-line-clamp:5;-webkit-box-orient:vertical;overflow:hidden}.content-card details summary{cursor:pointer;color:var(--green);font-size:12px}.content-reason{background:#f5f6f1;border-left:3px solid #ccd8ba;padding:10px 14px;margin:10px 0 15px;font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere}.card-bottom{display:flex;justify-content:space-between;align-items:center;gap:16px}.feedback-title{font-size:15px;font-weight:600;white-space:normal;text-align:left;display:block;color:var(--green);border:0;background:none;padding:0;cursor:pointer;max-width:390px;overflow-wrap:anywhere}.audit-note{max-width:430px;white-space:normal;font-size:12px;overflow-wrap:anywhere;color:var(--muted)}
dialog{border:1px solid #d7dfd0;border-radius:14px;padding:0;width:min(650px,calc(100% - 32px));max-height:88dvh;color:var(--ink);box-shadow:0 25px 90px #122a2733;background:#fff}dialog::backdrop{background:#102c2480;backdrop-filter:blur(3px)}.dialog-header{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;padding:23px 26px 16px;border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff;z-index:1}.dialog-header .eyebrow{margin-bottom:5px}.dialog-header h2{font-size:20px;margin:0}.icon-button{width:30px;height:30px;display:grid;place-items:center;background:#f2f5ed;border:1px solid var(--line);border-radius:50%;font-size:20px;color:var(--muted)}#dialog-body{padding:24px 26px}.dialog-intro{color:var(--muted);font-size:13px;line-height:1.8}.field{display:flex;flex-direction:column;gap:7px;margin:0 0 18px}.field label{font-size:12px;font-weight:500}.field-note{color:var(--muted);font-size:11px}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px;padding-top:17px;border-top:1px solid var(--line)}.form-error{background:#fff1ed;padding:12px 20px;color:var(--danger);margin:0 24px 20px;border-radius:6px;font-size:12px}.conversation{display:flex;flex-direction:column;gap:16px;margin:22px 0;max-height:40dvh;overflow:auto;padding-right:4px}.message{background:#f4f6f0;border:1px solid #e2e8da;border-radius:10px;padding:14px 16px;margin-right:24px}.message.admin-message{background:#eaf2e7;border-color:#cfdec4;margin-right:0;margin-left:24px}.message-meta{font-size:10px;color:var(--muted);display:flex;justify-content:space-between;gap:8px;margin-bottom:8px}.message p{font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.ticket-status-form{display:flex;gap:9px;align-items:center;flex-wrap:wrap;border-top:1px solid var(--line);padding-top:16px;margin-top:16px}.ticket-status-form label{font-size:12px;color:var(--muted)}.gate-mark{font:italic 26px Georgia,serif;background:#e6ecdf;border:1px solid #cbd8bd;color:#486039;border-radius:15px;width:64px;height:64px;display:grid;place-items:center;margin:0 auto 25px}.access-gate{max-width:570px;margin:16vh auto;padding:40px 24px;text-align:center}.access-gate h1{font-size:24px}.access-gate>p{color:var(--muted)}.access-gate .button{margin:12px 4px}.protected-hint{font-size:11px;color:#93836a}.warn-copy{padding:12px 15px;background:#fcf5e7;border:1px solid #ebdcbc;border-radius:6px;font-size:12px;line-height:1.8}.grant-search{padding:20px 22px;background:#f8faf5;border-bottom:1px solid var(--line)}.grant-search form{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}.grant-search .field{flex:1;min-width:200px;margin:0}.grant-candidates{margin-top:15px;display:grid;gap:8px}.candidate{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 14px;border:1px solid var(--line);border-radius:7px;background:#fff;font-size:12px}.candidate small{color:var(--muted);margin-left:8px}
@media(min-width:1600px){.workspace-body{padding-top:48px}}@media(max-width:1100px){.sidebar{width:196px;padding-left:13px;padding-right:13px}.workspace{margin-left:196px;width:calc(100% - 196px)}.workspace-body{padding:28px 25px}.topbar{padding:0 25px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.stat-card{padding:18px}.overview-grid{grid-template-columns:1fr}.topbar-label{display:none}.topbar{justify-content:flex-end}}
@media(max-width:720px){body{font-size:13px}.admin-shell{display:block}.sidebar{position:relative;width:100%;padding:18px 18px 12px;overflow:visible}.brand{padding:0;font-size:16px}.brand-mark{width:35px;height:35px;font-size:18px}.brand small{font-size:10px}.mobile-menu{display:flex;justify-content:space-between;align-items:center;width:100%;margin-top:17px;background:#2d4938;color:#e6eddf;border:1px solid #4b6750;border-radius:6px;padding:9px 12px;font-size:12px}.sidebar nav{display:none;margin-top:12px;grid-template-columns:1fr 1fr;gap:7px}.sidebar.menu-open nav{display:grid}.sidebar nav>a{padding:10px 12px;font-size:12px}.nav-section,.sidebar-footer{display:none}.workspace{width:100%;margin:0}.topbar{height:auto;min-height:56px;padding:10px 18px}.topbar-actions{width:100%;justify-content:space-between;gap:8px;flex-wrap:wrap}.topbar-actions>a,.topbar-actions>button{min-height:44px;display:inline-flex;align-items:center}.button,.button.compact,.mobile-menu{min-height:44px}.sidebar nav>a{min-height:44px}.account-pill small{display:none}.account-pill{gap:5px}.account-pill .avatar{width:23px;height:23px;font-size:10px}#admin-name{max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.workspace-body{padding:25px 17px}.page-heading{gap:10px;margin-bottom:22px}h1{font-size:23px}.eyebrow{font-size:10px}.page-heading p:last-child{font-size:12px;max-width:270px}.refresh{margin-top:17px;padding:7px 11px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:11px;margin-bottom:18px}.stat-card{padding:15px}.stat-number{font-size:29px;margin-top:9px}.stat-label{font-size:11px}.stat-note{font-size:10px}.stat-mark{font-size:16px}.overview-grid{gap:18px}.panel-head,.panel-body{padding:18px}.panel-head h2{font-size:15px}.work-row{gap:12px}.work-symbol{height:35px;width:35px;font-size:16px}.work-copy b{font-size:13px}.work-copy p{font-size:11px}.work-row>.button{padding:5px 9px;font-size:11px}.filter-bar{padding:14px;gap:10px}.filter-field.search{flex-basis:100%}.filter-field{flex:1;min-width:100px}input,select,textarea{font-size:16px;padding:8px}.data-table td,.data-table th{padding:13px}.data-table{font-size:12px}.pagination{padding:14px;flex-wrap:wrap}.content-list{padding:0 17px}.content-meta{align-items:flex-start;flex-wrap:wrap}.content-card{padding:18px 0}.content-text{font-size:13px}.card-bottom{align-items:flex-start}.dialog-header{padding:19px 19px 14px}#dialog-body{padding:18px}.dialog-header h2{font-size:18px}dialog{width:calc(100% - 20px);max-height:92dvh}.form-actions{margin-top:20px}.message{margin-right:12px;padding:12px}.message.admin-message{margin-left:12px}.grant-search{padding:17px}.feedback-title{max-width:240px}.workspace-footer{font-size:10px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;scroll-behavior:auto!important;transition:none!important}}

/* Operational views: visible actions, explicit ownership, and compact work queues. */
.nav-count{margin-left:auto;border-radius:12px;background:#f4dfad;color:#37452e;min-width:22px;padding:0 6px;text-align:center;font-size:11px}
.support-stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin:22px 0 10px}
.support-stat{text-align:left;border:1px solid var(--line);border-radius:10px;padding:15px;background:white;color:var(--ink)}
.support-stat span{display:block;font-size:12px;color:var(--muted)}.support-stat b{font-size:25px;font-variant-numeric:tabular-nums}
.support-stat.attention{background:#fff3df;border-color:#ddc59d}.support-stat:hover{border-color:var(--green)}
.assignment-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;border:1px solid var(--line);border-radius:8px;padding:12px;margin:16px 0}
.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:10px}.badge.overdue{color:#8c421e;background:#fbe4d3}
.panel-note{margin:0;padding:14px 22px;background:#f8faf5;color:var(--muted);font-size:12px}.range-controls{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-bottom:22px}
.usage-table{margin-top:22px}.model-label{display:block;white-space:normal;overflow-wrap:anywhere}.cost-number{font-size:25px}.field-note{overflow-wrap:anywhere}
progress{display:block;width:100%;height:12px;margin:12px 0;accent-color:var(--green)}
.data-table .actions-cell{position:sticky;right:0;background:white;box-shadow:-5px 0 8px #20342c05;z-index:1}.data-table th.actions-cell{background:#f8faf5}
.table-scroll{scrollbar-width:thin;scrollbar-color:#9bae9e #f3f5f0}.content-text{max-width:100%}.content-meta{overflow-wrap:anywhere}
#ticket-changed .button{margin-top:9px}.filter-field input{min-width:0;width:100%}.filter-field{max-width:100%}.filter-bar .search{max-width:none}
@media(max-width:1150px){
  .responsive-table,.responsive-table tbody{display:block;width:100%;white-space:normal}
  .responsive-table thead{position:absolute;clip-path:inset(50%);width:1px;height:1px;overflow:hidden}
  .responsive-table tbody tr{display:grid;grid-template-columns:1fr 1fr;gap:0 16px;padding:16px 20px;border-bottom:1px solid var(--line)}
  .responsive-table tbody tr:last-child{border-bottom:0}.responsive-table td{display:block;border:0;padding:7px 0;min-width:0;overflow-wrap:anywhere}
  .responsive-table td::before{content:attr(data-label);display:block;font-size:11px;color:var(--muted);margin-bottom:3px}
  .responsive-table td:first-child,.responsive-table td.actions-cell{grid-column:1/-1}
  .responsive-table .actions-cell{position:static;box-shadow:none;background:transparent}
  .responsive-table .user-cell strong{max-width:none}.responsive-table .feedback-title{max-width:100%}
  .support-stats{grid-template-columns:repeat(3,minmax(0,1fr))}
}
@media(max-width:720px){.support-stats{grid-template-columns:1fr 1fr}.support-stat{padding:12px}.support-stat:last-child{grid-column:1/-1}.assignment-bar{flex-wrap:wrap}.reply-actions{align-items:flex-start;flex-direction:column}.reply-actions .button{width:100%}.responsive-table tbody tr{padding:14px 17px}.panel-note{padding:14px 17px}.cost-number{font-size:22px}.badge{max-width:100%}.support-stat span{font-size:11px}}